For any company in the business of helping clients to improve their processes and performance, ensuring that their own practices are efficient and robust is essential.
While this has been a key focus for CheckVentory from its creation, the leadership team recognised that an external, in-depth assessment of the organisation’s processes would add another level of scrutiny and provide clients with added confidence in the quality of our products and services.
ISO – the global standard
The natural choice, in terms of business process assessment and quality accreditation, was ISO 9001, the world’s most recognised and widely adopted Quality Management System (QMS) certification. The ISO 9001 standard is based on a wide range of quality management principles, including strong customer focus, a top-team commitment to high-quality processes and the demonstration of continual improvement.
Given the nature of CheckVentory’s business, being driven by the collection, manipulation and sharing of data, it made perfect business sense to also pursue the benchmark global standard in Information Security, ISO 27001, at the same time as ISO 9001 certification. This sets out rigorous standards for the processes associated with the security of all data assets such as financial information, intellectual property, employee details or information entrusted to third parties.
Following a robust assessment by an external auditing team, CheckVentory gained both certifications in July 2022.
Strong alignment with CheckVentory’s client services
CheckVentory’s auditing solutions exist to help customers become more productive and discover areas for improvement, this is delivered through cutting-edge technology, data management and a focus on efficient business processes:
- For our dealer clients this can include the securing of additional funding, improving sales performance, delivering enhanced customer service and reducing overheads – all of which require well-constructed and verifiable business processes.
- Our funder offering focuses on enhancing data and insight in dealer finance portfolios, identifying opportunities for growth and highlighting potential areas of risk – including the mis-use of data and potential security risks. With the use of AI-enabled, technology the audit process can be significantly improved providing better and more frequent data, while reducing costly and inefficient manual processes.
Turning the spotlight on our own processes
A further benefit of the ISO assessment regime has been more forensic insight into our own processes, along with the establishment of robust documentation for every key process within the business.
While this is a challenging course for any business to follow, it undoubtedly helps to challenge established ways of working and to highlight processes that might work but could be further improved.
The requirement to document processes, while certainly time-consuming at set-up, also delivers a range of benefits in terms of on-boarding new employees and other associates, while providing much-needed continuity as the business grows and develops.
Sharing the learning
Undertaking the ISO assessments and gaining certification has been a beneficial learning curve for all individuals involved, as well as the business as a whole. We don’t see this as a tick-box exercise but rather as a platform to enable CheckVentory to continually improve and grow.
For any of our clients, or prospective new customers, considering taking a similar approach to quality management or information security, we’d be delighted to share our experiences and the knowledge that we have gained during the process.
Read more about CheckVentory services here.